Last updated: July 2026
When a merchant installs Parcira on their Shopify store, we receive order and fulfillment data from Shopify for that store, limited to what is required to track a parcel: order number, customer name, customer email address, customer phone number, carrier name, and tracking number. We do not collect payment information, shipping or billing addresses, or browsing behavior.
We use this data exclusively to identify a customer looking up their shipment (by order number and email) and to display the current delivery status of their parcel, both on the merchant's storefront and, optionally, via email notification.
We share the carrier name and tracking number with our shipment-tracking provider, 17TRACK, solely to retrieve delivery status updates. We do not sell, rent, or share personal data with any other third party, and we never use this data for advertising or marketing purposes.
We retain order and tracking data for 24 months after the order's last update, after which it is automatically deleted. If a merchant uninstalls Parcira, all data associated with their store is deleted within 48 hours, in line with Shopify's mandatory data protection requirements.
You may request a copy of the data we hold about you, or request its deletion, at any time by contacting your merchant or by emailing us directly at contact@parcira.com. We also automatically process Shopify's mandatory customer data requests and redaction requests.
All data is encrypted in transit (HTTPS/TLS) and at rest. Access to production data is restricted to the Parcira team on a least-privilege basis.
Questions about this policy can be sent to contact@parcira.com.